Electricity billing
Kumasi
1,284 reports+386%82% negativeUnder investigation
Volume up 386% versus the previous 30 days
PUBLIC INTELLIGENCE · LIVEPublic intelligence and accountability.
Public intelligence and accountability.
See what's really happening.
TrustLens turns verified citizen reports into intelligence on service delivery — what is rising, where it is concentrated, and how institutions respond.
- National Trust Score
- —
- Live Complaints
- 0
- Resolution Rate
- 0.0%
- Institutions Tracked
- 0
- Projects Monitored
- —
- Active Citizens
- —
- Emergency Alerts
- —
- AI Confidence
- 62%
Today's AI Executive Summary
AI GENERATED
- ECG complaints ↓12%
- NHIA Trust ↑8%
- Flood warning — Volta basin
- AMA response time ↑15%
- Police complaints ↓5%
Natural Language Intelligence Copilot
AI COPILOT
Ask questions against live customer feedback. Every response is grounded in real vector-retrieved records with exact ID citations.
Suggestions:
Public Pulse
What's happening across the country right now?
Positive 18%Neutral 24%Negative 58%
Reports tracked
0
Still open
0
TrustLens Score
73/ 100
- Responsiveness78
- Share of reports that received an official first response.
- Resolution71
- Share of reports closed as resolved.
- Response time68
- Scored against a 168-hour (7-day) first-response target.
- Citizen satisfaction74
- Average citizen rating of resolved cases (1-5 scaled to 100).
- Transparency80
- Institutions publishing verifiable performance data on TrustLens.
- Recurring issues62
- Penalises issues that keep re-appearing in the same place.
How is this calculated?
- • Responsiveness (20%) — share of citizen reports that received an official first response.
- • Resolution (25%) — share of reports closed as resolved.
- • Response time (15%) — measured against a 7-day first-response target.
- • Citizen satisfaction (20%) — average rating citizens gave to resolved cases.
- • Transparency (10%) — institutions publishing verifiable performance data.
- • Recurring issues (10%) — penalty when the same issue repeats in the same place.
- • Only verified records inside TrustLens are used. Where the sample is too small, the panel is labelled DEMO INTELLIGENCE and must not be quoted as fact.
Issue radar
Emerging issues worth attention
Spikes, clusters and deteriorating sentiment across live citizen reports.
CRITICAL
Passport delays
Greater Accra
821 reports+74%71% negativeAgency responded
Sentiment deteriorating — 71% negative
Water supply
Tamale
614 reports+52%68% negativeUnder review
Repeat reports clustering in the same area
Road maintenance
Takoradi
402 reports+21%54% negativeAssigned
Repeat reports clustering in the same area
Demo intelligence
National Civic Dialogue: Infrastructure Investment Framework 2026–2030
Parliament's Select Committee on Infrastructure invites public commentary on the new 5-year investment plan.
Submit inputTrustLens Quarterly Trust Report — Q2 2026
See which institutions gained the most trust this quarter and which recorded their lowest scores in years.
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